international language services
November Diversity Dialog
Oct 24, 2014
Institute for Diversity in Health Management November Diversity Dialogue
Read More...

Interpreting in Speech Language Therapy Workshop
Oct 23, 2014
November 2014 Interpreter Workshop
Read More...

CCHI September 2014 Newsletter
Sep 30, 2014
CCHI September 2014 newsletter
Read More...

#RTRIM(ListGetAt(folderPrefix,1,

What you say is what they’ll hear.


No other agency surpasses the International Language Services commitment to rigorous training and professional interpreter development - it's the hallmark feature of ILS interpreters. ILS interpreters are not only educated in medical and confidentiality issues, but in cultural differences and ethics in order to provide professional, sensitive and accurate interpreting services in business or healthcare settings. Interpreters complete a rigorous training program that has developed into 65+ hours of classroom and field observation to develop real-world interpreting skills. Classroom training includes extensive dialogues which allow interpreters to practice ethics, industry standards of practice, and advanced critical thinking skills to professionally manage difficult interpreting encounters. ILS interpreters provide a critical bridge in international or multi-language business.


Quality and professionalism.


Karin Ruschke, MA, co-chaired the Standards, Training and Certification committee of the National Council on Interpreting in Health Care from 1999 - 2011, and was elected Vice-Chair of the Certification Commission for Healthcare Interpreting in 2009. In her leadership role, Ms. Ruschke has spearheaded the development of critical industry benchmarks such as the National Code of Ethics and Standards of Practice for Interpreters in Health Care. Ms. Ruschke has used this experience to develop the industry's most comprehensive and demanding training program, the Curriculum for Interpreting in Healthcare™. All ILS interpreters must complete the CIH before becoming an ILS interpreter. To successfully complete the CIH, interpreters must:
  • Pass oral and written proficiency exams to qualify for the CIH class.
  • Complete 6 hours of in-depth training including the study of medical terminology, advocacy, HIPAA guidelines, cultural brokering, language concordant skill integration exercises, developing critical thinking skills and the proper role of the healthcare interpreter.
  • Complete a multi-appointment internship with a senior ILS interpreter who must sign-off on the intern's ability to implement classroom skills in real patient encounters. For healthcare interpreters the internship extends to different assignments in various medical specialties, including oncolpy, pediatrics and speech therapy.


A benefit to hospitals.


Hospitals reap several benefits by using ILS interpreters. By providing an accurate and culturally sensitive language bridge between the patient and the healthcare provider, ILS interpreters help the medical team to accurately diagnose each patient and avoid ordering unnecessary and expensive tests that might not be fully reimbursed. While building community loyalty and patient satisfaction, hospitals are also able to enhance quality of care and increase patient safety.

ILS is well-versed in the key compliance policies that healthcare providers need to adhere to including Title VI as well as OMH CLAS Standards, HIPAA, NCQA, and Joint Commission accreditation standards.
ILS charges an hourly rate for on-site interpreting, with rates designed to meet your organization's unique needs. ILS offers flat pricing by language, which can be the most economical and efficient way to pay for a high volume of interpreting services in a single language. Payment plans can range from pay-as-you-go to prepaid time blocks. There are no set up fees or monthly service charges and monthly billing can be tailored to your requirements.

Communicating accurately, and with sensitivity and nuance, is associated with high quality interpreting services. Accurate communication is essential not only to the well being of your clients but to your business as well.