What you say is what they’ll hear.
No other agency surpasses the International Language Services commitment to rigorous training and
professional interpreter development - it's the hallmark feature of ILS interpreters. ILS interpreters are not
only educated in medical and confidentiality issues, but in cultural differences and ethics in order to provide
professional, sensitive and accurate interpreting services in business or healthcare settings. Interpreters complete a rigorous training program that has developed into 65+ hours of classroom and field observation to develop real-world interpreting skills. Classroom training includes extensive dialogues which allow interpreters to practice ethics, industry standards of practice, and advanced critical thinking skills to professionally manage difficult interpreting encounters. ILS interpreters
provide a critical bridge in international or multi-language business.
Quality and professionalism.
, MA, co-chaired the Standards, Training and Certification committee of the National
Council on Interpreting in Health Care
from 1999 - 2011, and was elected Vice-Chair of the Certification
Commission for Healthcare Interpreting
in 2009. In her leadership role, Ms. Ruschke has spearheaded the
development of critical industry benchmarks such as the National Code of Ethics
and Standards of Practice for
Interpreters in Health Care
. Ms. Ruschke has used this experience to develop the industry's most
comprehensive and demanding training program, the Curriculum for Interpreting in Healthcare™
. All ILS
interpreters must complete the CIH before becoming an ILS interpreter. To successfully complete the CIH,
- Pass oral and written proficiency exams to qualify for the CIH class.
- Complete 6 hours of in-depth training including the study of medical terminology, advocacy, HIPAA
guidelines, cultural brokering, language concordant skill integration exercises, developing critical thinking skills and the proper role of the healthcare
- Complete a multi-appointment internship with a senior ILS interpreter who must sign-off on the
intern's ability to implement classroom skills in real patient encounters. For healthcare interpreters the
internship extends to different assignments in various medical specialties, including oncolpy, pediatrics and speech therapy.
A benefit to hospitals.
Hospitals reap several benefits by using ILS interpreters. By providing an accurate and culturally sensitive language bridge between the patient and the healthcare provider, ILS interpreters help the medical team to accurately diagnose each patient and avoid ordering unnecessary and expensive tests that might not be fully reimbursed. While building community loyalty and patient satisfaction, hospitals are also able to enhance quality of care and increase patient safety.
ILS is well-versed in the key compliance policies that healthcare providers need to adhere to including Title VI as well as OMH CLAS Standards, HIPAA, NCQA, and Joint Commission accreditation standards.
ILS charges an hourly rate for on-site interpreting, with rates designed to meet your organization's unique needs. ILS offers flat pricing by language, which can be the most economical and efficient way to pay for a high volume of interpreting services in a single language. Payment plans can range from pay-as-you-go to prepaid time blocks. There are no set up fees or monthly service charges and monthly billing can be tailored to your requirements.
Communicating accurately, and with sensitivity and nuance, is associated with high quality interpreting services. Accurate communication is essential not only to the well being of your clients but to your business as well.
ILS American Sign Language Interpreting
In addition to more than 30 spoken languages, International Language Services also offers American Sign Language (ASL) interpreting service in-person to clients across the Chicago metro area, as well as across the country via video remote interpreting. As with our spoken language interpreting services, clients can expect the highest level of training and understanding of medical encounters from ILS interpreters.
ILS offers RID-certified interpreters
a modified version of our Curriculum for Interpreting in Health Care© (CIH), giving experienced and professional interpreters greater understanding of applying their skills in medical settings. The CIH is the most comprehensive medical interpreting training program in the country, offering both classroom training and field skills development.
ASL interpreting services can be scheduled through the exclusive ILS on-line scheduling system and are available from ILS 24 x 7 x 365. If you’d like to inquire about ASL services at your location, please contact ILS at 773-525-8590. Experienced and RID-certified interpreters who wish to contract with ILS may e-mail their experience and credentials to firstname.lastname@example.org