What you say is what they’ll hear.
No other agency surpasses the International Language Services commitment to rigorous training and
professional interpreter development - it's the hallmark feature of ILS interpreters. ILS interpreters are not
only educated in medical and confidentiality issues, but in cultural differences and ethics in order to provide
professional, sensitive and accurate interpreting services in business or healthcare settings. Interpreters complete a rigorous training program that has developed into 65+ hours of classroom and field observation to develop real-world interpreting skills. Classroom training includes extensive dialogues which allow interpreters to practice ethics, industry standards of practice, and advanced critical thinking skills to professionally manage difficult interpreting encounters. ILS interpreters
provide a critical bridge in international or multi-language business.
Quality and professionalism.
, MA, co-chaired the Standards, Training and Certification committee of the National
Council on Interpreting in Health Care
from 1999 - 2011, and served as a founding Commissioner of the Certification
Commission for Healthcare Interpreting
from 2009 - 2015. In her leadership role, Ms. Ruschke has spearheaded the
development of critical industry benchmarks such as the National Code of Ethics and Standards of Practice for
Interpreters in Health Care
Standards for Healthcare Interpreter Training Programs
. Ms. Ruschke has used this experience to develop the industry's most
comprehensive and demanding training program, the Curriculum for Interpreting in Health Care©
. All ILS
interpreters must complete the CIH before becoming an ILS interpreter. To successfully complete the CIH,
- Pass oral and written proficiency exams to qualify for the CIH class.
- Complete 60+ hours of in-depth training including the study of medical terminology, role boundaries, advocacy, cultural brokering, HIPAA guidelines, language concordant skill integration exercises, and developing critical thinking skills and applying them to ethical dilemmas.
- Complete a multi-appointment internship with a senior ILS interpreter who must sign-off on the
intern's ability to implement classroom skills in real patient encounters. For healthcare interpreters the
internship extends to different assignments in various medical specialties, including oncology, pediatrics and speech language therapy.
A benefit to hospitals.
Hospitals reap several benefits by using ILS interpreters. By providing an accurate and culturally sensitive language bridge between the patient and the healthcare provider, ILS interpreters help the healthcare team to accurately diagnose each patient and avoid ordering unnecessary and expensive tests that might not be fully reimbursed. While building community loyalty and patient satisfaction, hospitals are also able to enhance quality of care and increase patient safety.
ILS is well-versed in the key compliance policies that healthcare providers need to adhere to including Title VI as well as OMH CLAS Standards, HIPAA, NCQA, and Joint Commission accreditation standards.
ILS charges an hourly rate for on-site interpreting, with rates designed to meet your organization's unique needs. ILS offers flat pricing by language, which can be the most economical and efficient way to pay for a high volume of interpreting services in a single language. Payment plans can range from pay-as-you-go to prepaid time blocks. There are no set up fees or monthly service charges and monthly billing can be tailored to your requirements.
Communicating accurately, and with sensitivity and nuance, is associated with high quality interpreting services. Accurate communication is essential not only to the well being of your clients, but to your business as well.
Get more information about ILS interpreting services.
Languages.We update offered languages continuously based on client needs. Below is a list of languages currently available. If the language you require does not appear below, please call for availability.
ILS American Sign Language Interpreting
In addition to more than 30 spoken languages,
International Language Services, Inc., also offers American Sign Language (ASL)
interpreting services to clients across the Chicago metro area. As with our
spoken language interpreting services, clients can expect the highest level of
training and understanding of healthcare encounters from ILS-contracted ASL
ILS offers RID-certified
interpreters the option to take a modified selection
of our Curriculum for Interpreting in Health Care© (CIH) interpreter training,
giving experienced and professional interpreters greater understanding of
applying their skills in healthcare settings. The CIH is the most comprehensive
healthcare interpreting training program in the country, offering both
classroom training and field skills development.
ASL interpreting services can be scheduled
through the exclusive ILS on-line scheduling system and are available from ILS
24 x 7 x 365. If you’d like to inquire about ASL services at your location,
please contact ILS at 773-525-8590.
Experienced and RID-certified interpreters who
wish to contract with ILS may e-mail their experience and credentials to to email@example.com