international language services
Karin Ruschke (ILS): Patient Provider Communication
Jan 20, 2012
Karin Ruschke and other experts in the industry speak with host Sarah Blackstone on effective patient-provider communication.
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Medical Interpreters are a Patient’s Right
Dec 27, 2010
Federal and state law requires assistance for patients with limited English. New national competency standards begin in 2011.
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Pilot Exam Participants Speak Out
Dec 24, 2010
The 370 Healthcare Interpreters that participated in CCHI’s first administration of the AHI and CHI Exams are eagerly awaiting their scores and word of their credential or certification award.
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ILS offers both oral interpreting and written translation services in order to help clients provide equal access to health care and other vital services for the Limited English Proficient (LEP) community. Since its inception, ILS has hired, trained, mentored and continually evaluated hundreds of interpreters who each day serve hospitals and businesses by interpreting for patients and clients with limited English skills. These highly-trained interpreters provide a valuable communication link between patients seeking medical care and their healthcare providers as well as other businesses and their LEP clients.

The story of ILS is industry-leading quality and professional standards. ILS started out in 2000 as the backup agency for its first clients. As health care providers gained experience with the professionalism of ILS interpreters, they began to request only ILS-trained interpreters for their appointments. Over time, ILS has become the dominant provider in the Midwest and is currently expanding to additional markets.


Testimonials.


"In each interaction with interpreters provided by International Language Services we have found not only the highest quality of interpretation services but also exceptional professionalism. My experience was confirmed when one of my respected colleagues recently left a message stating how fortunate we are to be working with Karin and ILS given the exceptional and invaluable service they provide."
- Kate Clarke
Patient Relations Manager
Central DuPage Hospital



"We are clients of International Language Services because of the high quality of the interpreters they provide. Their interpreters are trained and experienced in medical interpreting, and undergo regular quality assurance reviews by ILS. ILS also invests in ongoing education and support of their interpreters. I know that our nurses and doctors will be working with qualified interpreters who are dedicated to meeting our needs and the needs of our patients."
- Sharon Englert
Manager, Patient and Family Services
Loyola University Medical Center



"Not only are the translation services from International Language Services accurate, thoughtful and comprehensive, but the customer service is absolutely second to none.  During a project with a challenging client, ILS was consistently willing to go that extra mile to satisfy my client's requirements.  I have supreme confidence in the abilities of International Language Services and would recommend their services to anyone with translation needs."
- Brian Shipkin
Director of Planning Services
ASI-Modulex



"ILS interpreters must love what they're doing because it shows in their interactions with the staff and the patients.  We receive constant feedback from our physicians, nurses, and staff about the commitment to excellence and professionalism that ILS and their interpreters demonstrate.

Also it is a pleasure to deal with their office staff on a daily basis. Their demeanor and good humor is such a breath of fresh air."
- Hope Miller
Clinical Excellence - Patient Relations
Advocate Lutheran General Hospital



"International Language Services has consistently provided us with high quality translations. They have been very responsive to our needs, always responding in a timely and professional manner."
- Martine Charles
Director, Cultural Competence
INOVA Community Health Division